Once situated in the streets of Manhattan, Purnima Dillons Restaurant is one of the prominent restaurants known for their appearance on Kitchen Nightmare. Though the restaurants haven’t been in a good light, their success is still something many are curious about.
Introducing themselves at the show hosted by world-leading chef Gordon Ramsay, the restaurant was known for their poor service. Often, restaurants visited by Gordon are expected by fans to grow, but the Purnima Dillons Restaurant has a much different story.
From the review for the restaurant done on the show to reality, the story of Purnima Dillons Restaurant is worth knowing. So, without further ado, let’s briefly know about Dillons Restaurant:
Mind’s Behind Purnima Dillons Restaurant
Ran by Mohammed, the owner of the restaurant and a team of many other incompetent employees, Purnima was a severely low-rated restaurant. The business which was supposed to make a profit selling a unique, delightful cuisine was making monthly losses of $20,000 to $30,000.
The team of Purnima Dillons Restaurant includes operation manager Andrew, general manager Martin and good-for-nothing floor manager Khan. Each employee of the restaurant, when Gordon visited, seemed significantly incompetent.
Somehow, Andrew who knew a little about operations was managing the restaurant and Martin too was incompetent in his work. While Khan was an all-new story, he was a floor manager who was a stranger to actively working with staff.
Khan does explain the reason for his strangeness, by saying that the messed-up place is the reason he avoids working. Though the restaurant was in grave losses and barely running, the owner Mohammed was eager for assistance from Gordon and ready to take action to improve.
So, what went wrong, and why did Purnima Dillons Restaurant close? That’s something you would want to know.
Gordon Ramsay’s Visit To Purnima Dillons Restaurant
Before reaching any conclusion on the appropriate reason for restaurants closing, let’s know what Gordon’s experience! Shoot in March 2007 the episode where Gordon Ramsay visits the restaurant, telecasted in September 2007. Serving American-Irish-Indian dishes, the restaurant when Gordon visits was in poor condition. On Gordon’s visit, he starts by noticing the unnoticeable grayish hoarding of the restaurant, which was barely visible to customers. Beginning by noticing small details, Gordon went on to have a nightmare experience at Purnima Dillons Restaurant.
He meets the staff and at lunchtime asks waitress Jenna about the lack of customers, asking is always busier. Jena replies with humor, stating it is busier than ever, while Martin laughs without concern. On ordering food from the menu, the restaurant served Gordon cheap quality old food, with some dishes even having rotten tomatoes on top.
With the lack of food quality, the care of hygiene was also unnoticeable with dirty plates and flies flying in the restaurant. On trying American food, he gets to know the operations guy, Andrew has to cook because other chefs don’t know how to cook American food.
Success Of Dillon’s After Kitchen Nightmare
Seeing the situation of Purnima Dillons Restaurant, Gordon gets mad and gives his touch to the restaurant. From deep cleaning the kitchen to completely reshaping its interior and decor for better customer experience. After Gordon’s retouch to Dillion’s the restaurants start catching the pace and grow for a while under his surveillance.
The restaurant was renamed from Dillions to Indian Purnima which grew as the others poured in from multiple customers. Gordon later suggests Khan get rid of a manager to which Martin was seen as unpleasant as he before was unable to get orders right.
Martin’s last day at the restaurant occurs, and Gordon too leaves the restaurant in far better shape financially and functionally. He appoints a top-notch Indian Chef Vikas, as a consultant.
Where Did Dillon’s Restaurant Went Wrong?
Even after the reshaping of the Purnima Dillons Restaurant, it went out of business in just a few years. Due to the Kitchen Nightmare show, the restaurant did receive attention and was popular for a while. However, they were unable to uphold their status and were proved incompetent, as many customers were unsatisfied with their services. The Purnima Dillons Restaurant went out of business in 2009.
Final Verdict
Purnima Dillon’s Restaurant’s story is enough to understand that just a one-time quality boost isn’t enough to make a top-tier restaurant. Consistency in the quality of food along with management and leadership are a few vital factors in running restaurants, unlike Purnima Dillons Restaurant which lacked in most aspects.
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